Terms and Conditions




Albert Health Ltd., a United Kingdom limited company (known as “Albert Health” brand name of Albert Health Ltd.) with its principal offices in 90A High Street Berkhamsted, Hertfordshire (“we” or “us”), provides you with the Albert Health mobile device Service (the “App” or “Albert Health Assistant” ) and related website (including the mobile-optimized versions of such website, the “Site”) under these Terms and Conditions (this “Agreement”). The App and the Site are referred to together as the “Service.” As used in these Terms and Conditions, ‘you’ or ‘users’ refers to individuals using the Service, and “Caregivers” refers to individuals who may use the Service to supervise or support other users. By using the Service and/or by clicking the “I Agree” button, you unconditionally agree to follow and be bound by this Agreement and our Privacy Policy. If you do not agree to be bound by and comply with all of the terms of this Agreement, you may not use our Service.



The Service is available only to users who are at least 18 years old. Under no circumstances should the Service be used by children under 16 years of age, and we will not knowingly collect personal information from any person we know to be in this age group. If you are using the Service for the benefit of a child, please do not provide information relating to such child unless you have obtained the child’s parents’ or guardians’ consent, including their consent to our Privacy Policy. If you discover that your child has been using the Service without your consent, or that someone has been using the Service for or on behalf of your child without your consent, please contact us using the information below under “How to Contact Us,” and we will take reasonable steps to delete the child’s information from our active databases. You may not provide access to or use the Service or Content (as defined below) thereof for the benefit of third parties or make commercial use of the Service or related Content, but you may use the Service for your personal use subject to this Agreement. Use of and access to the Service is void where prohibited. By accessing and using the Service, you shall ensure that (a) any and all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) your use of the Service will comply with and does not violate any applicable law, regulation, order or guideline and (d) you consent to receive messages and promotional material offering in-Service purchases.



We reserve the right to update or modify this Agreement at any time. By continuing to use the Service after any such changes, you agree to follow and be bound by this Agreement as changed. For these reasons, we encourage you to periodically review this Agreement.



Your use of any aspect of the Service is at your own risk. You must consult with healthcare providers and make your medical decisions based on their advice.

If you use and/or access the Service on or from an Android device that you or someone else rooted or on or from an iOS device that you or someone else jailbroke, Albert Health shall not be responsible for the security of your data, including your personal information, and you shall bear all responsibility for any breach, illegal access, loss and/or corruption of such data.




We will investigate suspected violations of this Agreement or illegal and inappropriate behavior through the Service. Please note that we will fully cooperate with any law enforcement investigation or court order ordering us or directing us to disclose the identity, behavior, or activities of anyone believed to have violated this Agreement or to have engaged in illegal behavior.

You may request termination of your account at any time and for any reason and you may exercise your rights according to the General Data Protection Regulation (”GDPR”), by sending an e-mail to dpo@albert.health. More information about your rights pertaining to the GDPR can be found in our Privacy Policy. Any suspension or termination of your account shall not affect your obligations to us under this Agreement (including but not limited to ownership and limitation of liability), including all those obligations, which by their sense and context are intended to survive the suspension or termination of your account.

These Terms and Conditions become effective on June 01, 2022, for all users, provided that enhanced data protection right in these Terms and in our Privacy Policy required by the EU General Data Protection Regulation becomes effective on June 01, 2022, for all EU-resident users who are natural persons.



We may at our discretion offer various subscription services, including, without limitation, the Albert Health Premium subscription and you may choose to subscribe for the same. The following terms apply if you have downloaded a version of the App onto an Apple, Inc. device. Payment will be charged to iTunes Account at confirmation of purchase. Your subscription will automatically renew unless you turn off auto-renew at least 24 hours before the end of the then-current period. Your account will be charged for renewal within 24 hours prior to the end of the then-current period, at such amount as the renewal amounts indicated on the Top-In-App Purchases page within the Apple iStore. You may manage your subscription and the auto-renewal may be turned off by going to your Account Settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription to that publication, where applicable.



With an online video call, users can meet, consult, or get a second opinion from healthcare professionals. Albert Health does not specifically recommend and support any healthcare provider. This service is not designed for urgent medical problems, it is designed for non-urgent medical problems. You should not use this service if there is an emergency medical condition. You should call 112 immediately for any medical condition. Online video calling service is a service where users can consult their health professionals about their diseases, diagnosis, and treatment processes and receive consultancy on related topics. Within the scope of the relevant service, in line with the availability of healthcare professionals, only consultancy, and diagnosis are not provided, treatment recommendations are not made and prescriptions are made within the scope of live and video consultancy services. The negotiations within the scope of this service are definitely not an alternative to face-to-face examination, this service is not a Tele Medical service. The Albert Online Video Call service differs from the medical service received through a face-to-face examination from a Healthcare Professional. Expert using the Albert platform Health Professionals will examine you personally and they do not have the opportunity to evaluate. Healthcare Professionals make their evaluations based on information from you. For this reason, they can see during the physical examination their diagnosis and thoughts. they may not be able to evaluate some critical points that may affect them. On the Albert platform Healthcare Professionals are able to minimize these risks and although they are always in contact with you for the information they need to understand the risk is always present.


Service Detail

Albert Online Video Call service is a face-to-face examination with your doctor. is not an alternative. Albert Online Video Call service emphasizes and recommends the importance of physical examination. When you decide to take advantage of Albert Online Video Call services, you accept the scope, limits, and risks of the service. By taking advantage of Albert Online Video Call services, when you receive a medical consultation with remote consultation, you will knowingly accept the terms in this contract. Medical advice users will receive limited and valid based on the information and data transmitted to Healthcare Professionals in the Albert platform. When using the Albert Online Video Call service, you acknowledge that the presence of the above conditions is within your knowledge and that you accept the risks, and that the Albert Online Video Call service does not guarantee any outcome or treatment related to your health condition orally and in writing. You are responsible for the timeliness of any information in the forms that you have in your Albert Online Video Call service membership account and that you have declared by you and filled in by you. They make all kinds of evaluations of Health Professionals on the basis of the currentness of this information.


Limitation of Liability

Albert Health cannot be held responsible for services received from another person or company through the Albert Online Video Call service. Albert Health, in line with ethical requirements, does not have problems and makes necessary efforts to solve the problem when it occurs, but the problem arising from service is indirect or it does not assume legal responsibility for any damages, complaints, or errors directly.


Cancellation and Change Conditions

Health professionals organize their programs for you. Below you can find the cancellation and change conditions that we have determined to prevent them from being victimized in case of any time change, date change, and cancellation.


Until 12 Hours Before the Service

Date, time changes, and cancellation requests are made free of charge.


When Less than 12 Hours to Service

In case of a date and time change, 50% of the fee is refunded and in case of cancellation, no refund is made.



We do not warrant or guarantee that the Service will function with your mobile or computing device or be compatible with the hardware or software on any particular device. Information will be transmitted over a medium that will be beyond our control and jurisdiction; multiple factors, including network availability, may affect alert or notification delivery or otherwise interfere with the operation of the Service.

Without limiting the foregoing, we, our licensors, and our suppliers make no representations or warranties about (1) the availability, accuracy, reliability, completeness, quality, performance, suitability, or timeliness of the Service, Content, including software, text, graphics, links, or communications provided on or through the use of the Service; or (2) the satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Service.

We have no obligation to provide technical support or maintenance for the Service.

Although we take reasonable measures to keep the Service free of viruses, worms, Trojan horses, or other code that contain destructive properties, we do not warrant or guarantee that files available for downloading through the Service will be free of such contaminations.



If you submit any information to us through or related to the Service or send us any business information, feedback, idea, concept, or invention to us by e-mail, you shall ensure that such information is not confidential and that you have all necessary permission to submit or otherwise make available such information.

You further agree that:

  • you will not reproduce, duplicate, copy, sell, resell, or exploit the Service, its Content, its software, or any portion of any of the foregoing;

  • you will not use the Service for any purpose in violation of local, state, national, or international laws;

  • you will not solicit another person’s password or personal information under false pretenses;

  • you will not impersonate another person or entity or otherwise misrepresent your affiliation with a person or entity, and/or use or access another user’s account or password without permission;

  • you will not violate the legal rights of others, including defaming, abusing, stalking, or threatening users;

  • you will not infringe the intellectual property rights, privacy rights, or moral rights of any third party;

  • you will not post or transmit any Content that is (or you reasonably believe or should reasonably believe to be) illegal, fraudulent, or unauthorized, or furthers such activity, or that involves (or you reasonably believe or should reasonably believe to involve) any stolen, illegal, counterfeit, fraudulent, pirated, or unauthorized material;

  • you will not publish falsehoods or misrepresentations, including with respect to any medical or health information; and

  • you will not post or transmit any Content that is (or reasonably should be understood to be) libelous, defamatory, obscene, offensive (including material promoting or glorifying hate, violence, or bigotry or otherwise inappropriate to the community ethos of the Service).

You agree not to interfere or attempt to interfere with the proper working of the Service or disrupt the operations or violate the security of the Service. Violations of system or network operation or security may result in civil or criminal liability. We will investigate possible occurrences of such violations, and we may involve and cooperate with law enforcement authorities in prosecuting anyone involved with such violations. You agree to comply with all user responsibilities and obligations as stated in this Agreement. Non-enforcement or our failure to act with respect to a breach by you or others of this Agreement does not constitute consent or waiver, and we reserve the right to enforce such term at our sole discretion. No waiver of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Nothing contained in this Agreement shall be construed to limit the actions or remedies available to us with respect to any prohibited activity or conduct.



We hereby grant to you a limited, non-exclusive, non-assignable, non-sublicensable license to access and use our Service, and any user guides, specifications, or related documentation (the “Documentation”), subject to the terms and conditions of this Agreement. This license is only for your personal and non-commercial use and only for the term of this Agreement. To the extent not limited or restricted under any applicable law or regulation, you are granted permission to temporarily download one copy of the App for personal, non-commercial use only on each mobile device that you own or control. You may not distribute or make the App available for use by others on multiple devices simultaneously. Under this license, except as and only to the extent any of the following restrictions are prohibited by applicable law or any of the restricted activities are permitted by the licensing terms of any open-sourced components incorporated into the App, you may not:

  • lend, rent, lease, sell, redistribute, assign, sublicense, or otherwise transfer the App or the right to download or use the App;

  • use the Service for any commercial purpose or for any commercial or non-commercial public display;

  • copy, decompile, reverse engineer, disassemble, attempt to derive the source code of the App, any App updates, or any part of the

  • App or updates, or attempt to do any of the foregoing;

  • copy, modify, or create derivative works of the Service, Documentation any Service or Documentation updates or any part

  • of the Service, Documentation, or updates;

  • remove any copyright or other proprietary notices from the App, Documentation, part of the App, or from the Site;

  • transfer the Content or materials from the App or Site to anyone else or “mirror” the same on any server;

  • circumvent, disable, or otherwise interfere with security-related features of the Service or features that prevent or restrict

  • use or copying of any content;

  • use any robot, spider, site search or retrieval Service, or any other manual or automatic device or process to retrieve, index,

  • data-mine, or in any way reproduce or circumvent the navigational structure or presentation of the Service;

  • harvest, collect, or mine information about other users of the Service;

  • post or transmit any virus, worm Trojan horse, or other harmful or disruptive element; or

  • violate any applicable law, rule, or regulation.

If you violate any of these restrictions, this license will automatically terminate, and you may be subject to prosecution and damages.



Albert Health and its licensors own the Site, Documentation, and App, including any material or Content made available through the Service, including our proprietary algorithm, and all worldwide intellectual property rights in the foregoing. Except as expressly permitted herein, you may not copy, further develop, reproduce, republish, modify, alter download, post, broadcast, transmit or otherwise use any material made available in the Service. You will not remove, alter or conceal any copyright, trademark, service mark, or other proprietary rights notices incorporated in the Service. All trademarks are trademarks or registered trademarks of their respective owners. Nothing in this Agreement grants you any right to use any trademark, service mark, logo, or trade name of ours or any third party.



This provision only applies in respect of the version of the App used on devices of Apple, Inc. This Agreement is an agreement between you and us. Apple has no responsibility for the App or the content of the App, including in respect of claims of intellectual property infringement, product liability, or that the App does not conform with applicable law. To the maximum extent permitted by applicable law, Apple provides no warranty in respect of the App and has no obligation to provide support in respect of the App. All claims in respect of the App must be directed to us and not to Apple. Your use of the App must be in compliance with the App Store Terms of Service, and you may only use the App on an iPhone or iPod that you own or control as permitted by such terms. In the event the App fails to conform to the warranty set forth herein, you may notify Apple, and Apple will refund the purchase price for the App to you. Apple shall be a third-party beneficiary of this Agreement with the right to enforce this Agreement against you.



We accept no responsibility or liability for any material provided or posted by a user, at his sole discretion. We will make a reasonable effort to monitor and moderate the content posted by users for any obvious illegal content. If you believe that something appearing on the Service infringes your copyright, you may send us a notice requesting that it be removed, or access to it blocked. We suggest that you consult your legal advisor before filing a notice or counter-notice. Be aware that there can be substantial penalties for false claims. It is our policy to terminate the accounts of repeat infringers in appropriate circumstances. Send notices and counter-notices to info@albert.health.



This Agreement is effective until terminated by either you or us. You may terminate this Agreement at any time, provided that you discontinue any further use of the Service. If you violate this Agreement, our permission to you to use the Service automatically terminates. We may, in our sole discretion, terminate this Agreement and your access to any or all of the Service, at any time and for any reason, after notifying you, without penalty or liability to you or any third party. In the event of your breach of this Agreement, these actions are in addition to and not in lieu or limitation of any other right or remedy that may be available to us. Upon any termination of the Agreement by either you or us, you must promptly uninstall the App on all of your devices and destroy all materials downloaded or otherwise obtained from the Service, all Documentation, and all copies of such materials and Documentation. The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: Disclaimers, Ownership, Limitations on Liability, Choice of Law and Forum, Entire Agreement, and Severability.



This Agreement constitutes the entire agreement between you pertaining to the subject matter hereof. Anything contained in or delivered through the Service that is inconsistent with or conflicts with the terms of this Agreement is superseded by the terms of this Agreement. This Agreement may not be modified, in whole or in part, except as described elsewhere in this Agreement. This agreement may be superseded by any terms agreed between an individual and Albert Health.



If any of the provisions of this Agreement are held to be not enforceable by a court or other tribunal of competent jurisdiction, then such provisions shall be amended, limited, or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.



You agree that this Agreement and all incorporated agreements between you and us may be assigned by us, in our sole discretion to any third party



All notices to you relating to this Agreement shall be posted on the Service or sent to you at the e-mail or physical address, if any, that you provided to us. All notices to us relating to this Agreement may be made either by e-mail to info@albert.health or in writing and sent to the following:


Albert Health Ltd

90A High Street Berkhamsted, Hertfordshire, United Kingdom

Notice shall be deemed given when notice is posted on the Service or when the e-mail is sent unless the sending party is notified that the e-mail address is invalid.


Last updated: June 2022